Front Desk Agent

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POST DATE 9/14/2016
END DATE 10/14/2016

Hyatt Regency Lisle Lisle, IL

Company
Hyatt Regency Lisle
Job Classification
Full Time
Company Ref #
hc.268710
AJE Ref #
576174796
Location
Lisle, IL
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

Check guest in, ensuring proper credit is received, special requests are noted / fulfilled and accurate information is established. Communicate with all departments regarding in house VIPs and any special needs. Thoroughly complete all guest transactions. Maintain an up to date working knowledge of all hotel amenities as well as any special events. Promote and sell special hotel programs, special rate packages, and upgrades when appropriate. Interact with team in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and Hotel policies. Maintain house bank and handle all checks and cash according to Hotel policies and procedures. Communicate all pertinent information to Managers and Supervisors. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Solicit guest feedback via guest comment cards. Answer the telephone in a professional manner and assist guests with any questions, directions to the property etc.