Check guest in, ensuring proper credit is received, special requests are noted / fulfilled and accurate information is established. Communicate with all departments regarding in house VIPs and any special needs. Thoroughly complete all guest transactions. Maintain an up to date working knowledge of all hotel amenities as well as any special events. Promote and sell special hotel programs, special rate packages, and upgrades when appropriate. Interact with team in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and Hotel policies. Maintain house bank and handle all checks and cash according to Hotel policies and procedures. Communicate all pertinent information to Managers and Supervisors. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Solicit guest feedback via guest comment cards. Answer the telephone in a professional manner and assist guests with any questions, directions to the property etc.