Front Desk Agent

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POST DATE 9/13/2016
END DATE 10/11/2016

Loews Portofino Bay Hotel Orlando, FL

Orlando, FL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Job Specific 90' Welcomes and registers guests in an outstandingly friendly, professional, efficient manner Whenever possible assigns rooms which satisfy all special requests Obtains necessary credit and payment information from guests Provides check cashing and foreign currency conversion for Hotel guests Coordinates with other Hotel departments to satisfy guest requests Provides detailed information about Hotel facilities and operating hours Notifies Housekeeping of all special requests, late checkouts, and room changes Posts charges received by Front Desk from Hotel outlets and Universal Studios venues Adheres completely to all Loews Hotels Star Service standards Sells rooms in accordance with Front Desk sales strategies Receives and transmits guest messages Performs check-out and cash handling activities in accordance with all Hotel cashiering and credit policies Issues and provides access and close out for guest safe deposit boxes Answers telephone calls and guest inquiries in a friendly, professional manner Reads Group Profiles and Banquet Event information on a daily basis Maintains cleanliness of equipment in work areas Other duties as assigned General 10' Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards Attendance in conformance with standards May be required to work varying schedules to reflect business needs of the hotel Required to attend all training sessions and meetings Ability to perform Physical Requirements and Mental Effort Requirements as explained below