Front Desk Agent-Phone Operator

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POST DATE 9/15/2016
END DATE 10/10/2016

The Inn at Rancho Santa Fe Rancho Santa Fe, CA

Rancho Santa Fe, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
High School Diploma or GED


Position Description - Front Desk Agent - Phone Operator Department: Rooms Division/Front Office FLSA Code: Non Exempt / Hourly Reports to: Front Office Manager Supervises: None Function The Front Desk Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors. In addition will serve as a PBX Operator to answer and direct guest calls at the Front Desk. Qualifications High school graduate or equivalent Two years experience as front desk agent or similar position within a service industry, preferably hospitality. Excellent oral and written communication skills Computer literate Pleasant telephone demeanor Essential Functions Check guest in, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established Thoroughly complete all guest transactions Promote and sell special hotel programs Serve as phone operator for all incoming front desk guest calls and general phone inquiries. Interact with resort staff in a professional manner, assisting other departments with necessary information Be knowledgeable of all emergency procedures and Resort policies Maintain house bank Communicate all pertinent information to the Front Office Managers and Supervisors Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds Environment Office like setting, with overhead lighting and comfortable ventilation. Constant guest contact. Frequent to constant standing on hard surfaces. Occasional sitting. About Us The Inn at Rancho Santa Fe is a comfortably sophisticated boutique hotel property located just minutes from the beach in the city of Rancho Santa Fe, California. Come join our amazing team and be part of our commitment to an outstanding and memorable guest experience. The Inn offers a competitive compensation and benefits package, a warm, luxurious and unique property environment, vast property history and community sophistication. Our team strives to offer the best service and hospitality to our guests. We are honored to have received the 2015 Certificate of Excellence award from TripAdvisor and be rates as USA Todays top 10 Boutique resorts in Southern California. EOE/AAEOE/AA/Disabled Veterans E-Verify compliant Applicants will be contacted directly should qualifications meet the position requirements. No Phone Calls Please Apply online at - careers page You will be redirected to our Benchmark Hospitality Careers Page. Please search - The Inn at Rancho Santa Fe