Front Desk Agent

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POST DATE 9/8/2016
END DATE 10/8/2016

Best Western Plus Redondo Beach Inn Redondo Beach, CA

Redondo Beach, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout. Job Duties: * Maintains an inventory of vacancies, reservations and room assignments. * Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancelation procedures. * Knows room locations, types of rooms available, and room rates. * Registers arriving guests and assigns rooms. * Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. * Coordinates guest room maintenance work with the engineering and maintenance division. * Uses persuasive selling techniques to sell rooms and to promote other services of the hotel. * Knows daily activities and meetings taking place in the hotel. * Reports any unusual occurrences or requests to the manager or assistant manager. * Manages and resolves all guest complaints in a professional and courteous manner. * Processes guest check-outs and handles monetary transactions. * Maintains customers' privacy. * Maintains a high level of professional appearance and demeanor. * Performs other duties as assigned. Additional Information: Excellent opportunity for an experienced front desk agent to train as front desk supervisor and evening/weekend manager on duty. Ideal candidate is interested in a career in hotel management and may cross train in sales, accounting, audit, breakfast room and housekeeping. On-line training and certifications available. Weekends and Evenings Required. Full and part time oportunities. Additional full and part-time positions available: Housekeeping Supervisor, Night Auditor, Security, Maintenance Assistant and Breakfast Attendant. Best Western experience a plus ! Requirements: Weekends Required. 1st, 2nd and 3rd Shift's available. Hotel experience or related Strong customer service skills Cashiering and computer skills Entry level supervision experience helpful