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Front Desk Agent

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POST DATE 9/8/2016
END DATE 10/8/2016

Holiday Inn Express Rogers, MN

Rogers, MN
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


At Holiday Inn Express(R) Rogers, MN we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors: Make a Connection - show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way. Be Helpful - familiarize yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way. Be Efficient - take ownership and play your part to get things done by making things easier for guests; doing as much as you can in advance and multi-task when you need to. JOB DESCRIPTION: Holiday Inn Express & Suites Rogers is looking for full-time or part-time Hotel Guest Service Representative. As a Hotel Front Desk Agent you will be responsible for working with the entire hotel team to ensure our guests have a memorable stay from the moment they walk through our doors when they arrive until they check out. You will also: . Deliver exceptional service to every guest, every time Communicate with all departments of the hotel and the rest of the guest service team to ensure all guests' needs are met Develop knowledge of hotel services and amenities as well as surrounding area attractions. Work with General Manager and Front Office Manager to maximize revenue using effective selling techniques when making guest reservations Strive to exceed guest satisfaction goals in all areas of the hotel Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.