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Front Desk Agent

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POST DATE 9/15/2016
END DATE 10/15/2016

Doral Arrowwood Resort Rye Brook, NY

Rye Brook, NY
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
High School Diploma or GED


The Front Desk Agent is to provide friendly, efficient registration, accurate settlement, and resort and conference information to all guests, fellow employees and visitors. Find peace, quiet and wide-open spaces at Doral Arrowwood, the premier Resort and Conference Center in Westchester County. Nestled in the heart of 114 acres Doral Arrowwood offers an array of resort activities to relax and unwind. As a truly unique destination, this picturesque retreat features restful lodging, delicious dining, and exceptional meeting and special event venues designed to accommodate corporate executives and leisure guests. By joining the Doral Arrowwood Team, you become part of Benchmark Hospitality International. At Benchmark Hospitality International, the definition of success is as individual as each of our employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports Benchmarks very entrepreneurial culture. Each team members desire for accomplishment is supported by our objective to build futures. ESSENTIAL FUNCTIONS: · Check guest in, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established. · Provide exceptional customer service with smile and empathy. · Thoroughly complete all guest transactions. · Promote and sell special hotel programs. · Interact with resort staff in a professional manner, assisting other departments with necessary information. · Be knowledgeable of all emergency procedures and Resort policies. · Maintain house bank. · Communicate all pertinent information to the Front Desk Managers and Supervisors. · Follow set procedures on posting, charges and refunds. QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE · High school graduate or equivalent · Two years of college education preferred · Two years of experience in a service industry, preferably in the hospitality industry preferred · Excellent communication skills · Proficient computer skills · Strong ability to handle multiple tasks simultaneously