Front Desk Agent - Sheraton Louisville Riverside Hotel

This job is no longer active. View similar jobs.

POST DATE 9/11/2016
END DATE 10/11/2016

Sheraton Louisville Riverside Hotel Louisville, KY

Louisville, KY
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED


STATEMENT of GENERAL PURPOSE: Ensures guest satisfaction and revenue optimization through check in, check out, and attentive coordination of hotel services for the guest. ESSENTIAL FUNCTIONS: Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates; prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift. Check guests out of the hotel; processes customer payments according to established policies and procedures. Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction. Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Books guest reservations or coordinates with reservation center. Handles departmental accounting of monies, receipt, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank. Issues, controls and releases guest safe-deposit boxes. SKILLS: Typing Computer aptitude Interpersonal skills EDUCATION: High school diploma or equivalent and some previous customer service experience preferred. (ref. 15781)