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Front Desk Guest Service Representative 8/11/2016

Red Roof Inns Tampa, FL

Tampa, FL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Requisition Number

Post Date

Front Desk Guest Service Representative




Keeps accurate accounts of cash and credit transactions.
Handles confidential information, including guest records, with a high degree of integrity.
Makes daily deposits (as applicable).
Verifies room charges and rates; verifies register has appropriate starting cash.
Manages daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report.
Submits reports to corporate office as appropriate.
Performs duties of a Guest Service Agent.
Performs and documents security walks on a regular basis.
Implements proper procedures in emergency situations.
May be required to make management decisions in manager's absence.
Other duties as assigned.
Requires the ability to read, write, and speak the English language.
Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.
Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.
Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
Ability to multi-task; strong organizational skills.
Strong attention to detail.
Knowledge of, and ability to, appropriately interpret and follow policies and procedures.
Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.
Skill in the use of personal computers and related software applications.
Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

Please apply online at or respond to this posting with resume and work history.

Experience is preferred but we are willing to train the right individual who is seeking long term employment and growth with our company.

Additional Benefits

Benefits are dependent on position and eligiblity