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Front Desk Host

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POST DATE 9/14/2016
END DATE 10/14/2016

Hyatt House Warrenville Warrenville, IL

Company
Hyatt House Warrenville
Job Classification
Full Time
Company Ref #
hc.268790
AJE Ref #
576174874
Location
Warrenville, IL
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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Hyatt House in Naperville/Warrenville, IL is currently seeking a FullTime Front Desk Guest Host. Brand Overview: Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. . Gallery Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you. Job Description: The Guest Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience. Guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required. Key Responsibilities of the role include but not limited to: Oversee the daily shift operations of the Front Desk ensuring the highest levels of guest service Settle guest problems and is empowered to act in the absence of a manager Ability to work in a fast paced environment, with a high emphasis on customer service Ensuring group specifics as well as individual guest request are met daily and VIP's are checked in and proper amenities distributed Support and lead Front Desk and other hotel associates Ensure all associates follow and practice department and hotel service, such as check in procedures, professional telephone etiquette, reservations, etc Perform word processing, data entry and other miscellaneous duties as delegated by the Front Office Manager and typically performed for Front Office Supply ordering and inventory Photocopying, filing, label printing Complete morning or evening Front Office reports