Front Desk Manager

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POST DATE 9/10/2016
END DATE 10/10/2016

The Westin Austin at the Domain Austin, TX

Austin, TX
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Our hotel boasts a wide range of great features and amenities that will help you leave feeling better than when you arrived. We have 341 luxurious rooms and suites featuring our signature Westin Heavenly Bed(R) and Heavenly Bath(R) products. Sample the classic American flavors with a local flare at our Austin restaurant, urban - an American Grill. Renew your mind and body with Westin Workout Fitness Studio state-of-the-art equipment or take a dip in our outdoor pool. With 17 meeting rooms and over 17,000 sq. ft. of flexible meeting and event space, The Westin Austin at The Domain is the ideal hotel for Austin meetings or weddings. Responsible for assisting in the supervision and control of the Front Desk and completion of administrative tasks. Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Supervise Front Desk staff. Oversee staffing levels and make adjustments to ensure service levels are met within labor model. Ensure that all associates are following their schedule and taking their breaks. Oversee department in absence of Department Manager. Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints. Effectively operate the hotel computer system upon certification and maintain a knowledge of the hotel reservation system.