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Front Desk Manager

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POST DATE 9/11/2016
END DATE 10/11/2016

The Westin Boston Waterfront Boston, MA

Boston, MA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
High School Diploma or GED


Front Desk Manager Company Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 1,300 properties in over 100 countries and over 180,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences under the renowned brands: St. Regis(R), The Luxury Collection(R), W(R), Westin(R), Le Méridien(R), Sheraton(R), Tribute Portfolio, Four Points(R) by Sheraton, Aloft(R), Element(R), along with an expanded partnership with Design Hotels. The Company also boasts one of the industrys leading loyalty programs, Starwood Preferred Guest (SPG(R)). Please visit for more information. Location The Westin Boston Waterfront 425 Summer Street, Boston MA 02210 The Westin Boston Waterfront Hotel enjoys a Drug Free Workplace; EOE M/F/V/D Department Front Office Job Description Create your own story here at The Westin Boston Waterfront in the Front Office Department. We are looking for a Front Desk Manager to inspire, nurture, and refresh our guests, leaving them in a tranquil state of mind. As a Front Desk Manager you will manage the performance of the front office team and monitor the front desk operations. Report, as directed, any observed deviations to established standards. Review and adjust staffing daily to ensure optimum staffing levels. Communicate throughout the day with Front Office and other departments to ensure total guest satisfaction. Manage administrative functions in accordance with established standards. Ensure efficient guest registration, check out and telephone service. Direct and train front desk staff and operators. Assist in new-hire and on-going training and recruitment. Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule. Create weekly schedules and maintain them through changes. Below are a list of skills needed to fulfill our expectations and thrive within the department to reach your potential. Requirements The ideal candidate must be able to speak, read, write and understand the primary language(s) used in the workplace. This position will be mainly PM and overnight shifts with occasional mornings. The Front Desk Manager position requires good communication skills, both verbal and written. Must possess basic computational ability and basic computer skills. Minimum two-three years management experience preferred with at least one year in front office management or supervisory experience at progressively higher levels of responsibility. Must be able to sit at a desk for up to 4 hours per day and stand continuously without reasonable accommodation for at least 6-8 hours during a shift. High school or equivalent education required. Bachelor's Degree preferred or equivalent work experience required. Must be able to lift up to 15 lbs. occasionally.