Front Desk & Night Auditors

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POST DATE 9/18/2016
END DATE 10/18/2016

Hawkeye Hotels Iowa City, IA

Company
Hawkeye Hotels
Job Classification
Full Time
Company Ref #
hc.269580
AJE Ref #
576213385
Location
Iowa City, IA
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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The Hampton Inn, Iowa City is currently hiring Front Desk and Night Auditors Come to our hotel and get a chance to interview with our New Management team directly! These Positions will perform guest satisfaction through a variety of Front Desk responsibilities achieving timeliness, accuracy of information, and guest satisfaction as required by the brand and Hawkeye Hotels. A Few of the Specific Responsibilities include: Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism. Demonstrates good communication skills and helps ensure optimum communication between all shifts, departments, and management. Demonstrates positive Team spirit providing assistance to other Team members as necessary to achieve required standards of productivity and guest care. Makes decisions in the best interest of the property and in compliance with all applicable policies and procedures. Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements, brand, and company standards. Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next shift. Sells guest rooms and services available as appropriate with the understanding of yield management and explaining the value techniques. Supports marketing/sales/loyalty programs as required by the brand and Hawkeye Hotels. Knows rates, locations, furnishings, amenities, and special features of all guest rooms and property public areas. Observes safe cash handling procedures required by brand and company policy and is responsible for the cash drawer, cash, and credit card information transactions for their shift.