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Front Desk Supervisor/AGM

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POST DATE 9/17/2016
END DATE 10/17/2016

La Quinta inn & suites Belgrade, MT

Belgrade, MT
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


The Front Desk Supervisor/AGM of our 65 room Laquinta Inn & Suites is responsible for all aspects of the operation of the front desk and assisting our GM Greet, register, and assign rooms to guests of hotels. * Verify customers' credit, and establish how the customer will pay for the accommodation. * Contact housekeeping or maintenance staff when guests report problems. * Make and confirm reservations. * Issue room keys and direct to rooms. * Keep records of room availability and guests' accounts, manually or using computers. * Post charges, such those for rooms. * Compute bills, collect payments, and make change for guests. * Record guest comments or complaints, referring customers to managers as necessary. * Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. * Clean and maintain lobby and common areas, such as restocking supplies and watering plants. * Plan, schedule or supervise the work of other employees. * Advise housekeeping staff when rooms have been vacated and are ready for cleaning. * Responsible for assisting guests with check-in and check-out, plus all special requests for services or information. * Assists in training of new associates and maintains constant training of agents as cashiers. * Ensures all members of the staff are completely familiar with all hotel emergency procedures. * Works with desk agents to balance at end of shift and ensures completion of shift checklist. * Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.