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Front Desk Supervisor

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POST DATE 9/15/2016
END DATE 10/14/2016

Embassy Suites Anaheim Garden Grove Garden Grove, CA

Company
Embassy Suites Anaheim Garden Grove
Job Classification
Full Time
Company Ref #
hc.44E6362A23945BBF
AJE Ref #
576186067
Location
Garden Grove, CA
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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OVERALL RESPONSIBILITIES: Assist front office management in supervising daily activities in the Front Office, including Front Desk, PBX, Concierge and Bellstand QUALIFICATIONS/PRE-REQUISITES: Must be able to complete all of the duties and responsibilities of the Front Desk Associate. JOB FUNCTIONS: Assist in interviewing, selection, training and counseling of front office associates, ensuring hospitality standards are maintained. Ensure all guest concerns and requests are resolved promptly and properly. Verify the accuracy of opening count. Maintain and control all room blocks, pre-registration and pre-assignment of rooms. Ensure checkouts have been pulled and verified periodically. Ensure the accuracy and completion of all folios, room changes, credit approvals, etc. Each associate is expected to carry out, within their capabilities, all reasonable requests by management. (ref. 11409)