Front Desk Supervisor

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POST DATE 9/11/2016
END DATE 10/11/2016

Hilton Garden Inn Marlborough, MA

Company
Hilton Garden Inn
Job Classification
Full Time
Company Ref #
hc.268554
AJE Ref #
576141971
Location
Marlborough, MA
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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POSITION PURPOSE This position is responsible for the supervision of front desk operations; assisting guests upon check-in/out, processing reservations in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisfaction. Effective supervision of assigned staff to ensure guest satisfaction, positive employee relations and achievement of overall financial results. CSMS CORE VALUES Integrity Respect Quality Communities Continuous Improvement POSITION COMPETENCIES Customer Focus Process Improvement/Innovation Decision Quality Priority Setting Business Acumen/Technical Proficiency Conflict Management Communication Teamwork Accountability/Drive for Results Adaptability Self/Workload Management Handles Pressure Well