Front Offfice Manager

Welcome to Prism Hotels & Resorts! You have found the perfect place to pursue your professional career. Ready for an exciting career in the hospitality industry? Prism Hotels & Resorts is the perfect place to find it all!! We offer challenging opportunities in an entrepreneurial environment where associates play a major role in determining and achieving company goals. We choose our people as carefully as we choose our hotels and our associates are rewarded with unparalleled career opportunities.

Founded as a hospitality investment and management firm in 1983, Prism Hotels & Resorts has grown to a company that oversees a portfolio of over thirty hotels and 7,000 rooms in a dozen states. The Company employs almost 2,500 people. Prism operates this portfolio from its headquarters near the Galleria in Dallas. The Company has achieved impressive growth rates in the past few years. Prism is an approved franchiseeoperator for all major brands including Marriott, Hilton, Starwood, InterContinental Hotel Group, Preferred, Hyatt, Choice and Wyndham. Prism functions in an entrepreneurial style with great emphasis to associates involvement in decision formation. Senior management promotes the concept of career growth within the Company for all associates.

The AAA Four-Diamond Amara Resort Hotel & Spa is a creekside sanctuary that offers the best of all worlds. Located in the Uptown area of Americas Most Beautiful place - Sedona, Arizona - you are just minutes from Sedonas best shopping, dining and galleries. But within the hotel itself, you are worlds away from the typical Southwest scene thanks to the hotels serene location next to Oak Creek and its mesmerizing Red Rock views.

Manages and coordinates the activities of workers in guest registration, bell services, telephone services and night audit to ensure guest satisfaction and maximizing hotel profitability.

Primary Responsibilities:

- Schedules guest service agents, bell staff and telephone services. Oversees their reviews, training and development of staff to achieve hotel service quality standards.

- Oversees and participates in guest registration.

- Motivates staff and establishes a productive working environment for hotel.

- Achieves budgeted revenues and expenses and maximizes profitability related to the rooms department.

- Assists revenue management with the implementation and execution of programs to ensure that the hotels room occupancy and Average Daily Rate objectives are met.

- Analyzes and generates reports and communicates information to employees and appropriate departments.

- Assembles, tracks and interprets financial and operational plans for the rooms department to include the annual hotel budget.

- Knowledgeable of hotel property, amenities, area attractions and transportation.

- Maintains correct procedures for hotel accounting, credit control and handling of financial transactions.

- Maintains procedures for security of monies, guest security and emergency procedures.

- Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.

- Responds quickly to guest requests or complaints in a friendly manner, ensures appropriate action is taken and follows up to ensure guest satisfaction.

- Provides a professional image at all times through appearance and dress.

- Follows company policies and procedures and is able to effectively communicate them to subordinates.

- Aggressively recruits and staffs department using company hiring standards (i.e. behavioral questioning, reference checks, evaluations and team interviews).

- Conducts training classes regarding safety, security, department procedures and service guidelines.

- Fulfills Manager on Duty shifts.

- Ensures hotel is in compliance with all federal, state and local laws, including EEOC and Wage Hour laws.