Front Office Agent

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POST DATE 9/17/2016
END DATE 10/16/2016

ME Miami Hotel Miami, FL

Company
ME Miami Hotel
Job Classification
Full Time
Company Ref #
hc.269234
AJE Ref #
576208989
Location
Miami, FL
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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We are seeking a cool and friendly individual to join our team as Front Office Agent at ME Miami Summary: Strives to create positive relationships with guest and team members. Contribute to guests experiencing exceptional stays at ME Miami. Support team and hotel to achieve common goals. Comply with quality expectations and brand standards. Perform other reasonable tasks as requested. Profile: Thinks differently, Understands the ME for YOU and AURA concept, Knowledge of local lifestyle establishments and culture events, Takes initiatives and focuses on solving, Understands hotel, people and lifestyle expectations, Exudes professionalism and a strong sense of calm and cool, Enhances role with personality and creativity. You will add value to the team by: being YOU and thoughtful, collaborating successfully with all team members, engaging effortlessly and delivering outstanding service with ME People, guests, visitors and the public, utilizing property management systems to register guests, process billing, payments, reporting and upsells, offering additional assistance to individuals with disabilities, making personalized recommendations, reservations and appointments for guests, operating telephone switchboard, providing wake up calls as requested, following through on guests requests and incidents, effectively operating property management systems, maintaining accuracy of data entry and cashiering, taking ownership to address, log and inform team of inquiries and concerns, comfortable asking team members for assistance presenting a positive attitude and sophisticated style, preserving cleanliness of public and personal spaces, putting safety and efficiency above mediocrity, protecting the privacy of guests and internal information. About US: From its conception in Mallorca, Meliá Hotels International has made a global impact as one of the largest hotel companies in the world operating more than 350 hotels.Meliá Hotels International is opening a new hotel in Miami, ME by Meliá! ME by Meliá hotels are meticulously designed to meet the demands of the most contemporary guests: people who see travel not just as a journey but as an extension of their lifestyle. Contemporary resorts and urban hotels in the global capitals of culture and cool. ME is embraced in Mallorca, Madrid, Ibiza, Cabo, Cancun, Milan, and London and will make its introduction to Miami in 2016, followed by Caracas, Dubai, Barcelona, and Doha. Check us out at https://www.melia.com About ME PEOPLE: ME Miami wants positive minded people with a genuine interest in hospitality, travel, culture and cool experiences. If you are inspired to create the Aura of ME, take a step and express your interest. ME Miami is an Equal Opportunity employer M/F/Vets/Disabled