Front Office Manager

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POST DATE 9/15/2016
END DATE 10/18/2016

Aimbridge Hospitality Baltimore, MD

Company
Aimbridge Hospitality
Job Classification
Full Time
Company Ref #
hc.269111
AJE Ref #
576185953
Location
Baltimore, MD
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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Aimbridge Hospitality is one of the largest and most dynamic independent management companies in North America and the Caribbean. With an award winning portfolio of over 450 hotels and resorts with more than 63,000 guestrooms, our company operates across a full spectrum of property types in addition to independent luxury, boutique, and lifestyle hotels. As a Front Office Manager, you will fill a key leadership role with an industry-recognized leader in hospitality management services. You will manage and coordinate the activities of guest service representatives, drivers, bellmen, telephone operators and night auditors to ensure high-quality guest service. Your experience and expertise will focus on maximizing profits, developing and retaining employees and exceeding guest expectations. The ideal candidate will: Be experienced in Hotel Supervisor/Management and brand experience preferred. Manages and controls the overall front house guest experience to include registration, creative guest problem resolution, correct billing and cordial appreciation upon departure. Motivates staff within all hotel departments and establishes a productive working environment for hotel. Schedules guest service agents, reservation agents, bell staff, van drivers, telephone operators, and other staff within guest services. Oversees their reviews, training and development of staff to achieve hotel service quality standards. Conducts training classes regarding safety, security, department procedures and service guidelines. Assists and/or leads revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met. Analyzes and generates guest issue, billing, and daily reports, and communicates information to employees and appropriate departments. Assembles tracks and interprets financial and operational plans for the rooms department to include in the annual hotel budget. Maintains correct procedures for hotel accounting, credit control and handling of financial transactions. Maintains procedures for security of monies, guest security and emergency procedures. Provides a professional image at all times through appearance and dress. Note: Other duties as assigned by supervisor or management Where Achievement & Responsibility Are Rewarded At Aimbridge Hospitality, we value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Aimbridge Hospitality values ideas to ensure high-energy innovation and high productivity and reward those willing to step forward and help us build and maintain passionate team members to deliver outstanding guest service and better financial results.