Job Description The primary responsibility of the Front Office Manager includes: - Effectively manage the Front Office daily operations and supervision of related Front Office areas including Front Desk, Bell Stand and At Your Service. - Ensures services provided by the staff meets or exceeds guest expectations to continuously build customer loyalty through product and service excellence. - Demonstrates exemplary customer service in adherence with company standards. Build customer loyalty by striving to understand the customer's needs and providing appropriate solutions. - Displays leadership in guest hospitality, exemplifies customer service, and creates a positive atmosphere for associate and guest relations. - Actively hire, develop, and retain a diverse workforce with the appropriate skills and in a timely manner to meet the business needs of the operation, ensuring "the right people are put in the right positions." - Understands the impact of Front Office operations on the Rooms area and overall hotel financial goals. Monitors the department's wages and expenses and makes ongoing adjustments as needed to achieve property goals. - Must be able to analyze financial statements and develop operating budgets.