Front Office Manager

Responsible for managing the front office operations and associates; including reservations, groups, rate management and guest experience.

Essential Functions:

Hire, train, develop and motivate team members; payroll and scheduling tasks as well as conduct all front office staff appraisals

Scheduling team according to budget guidelines

Assist the General Manager in resolving guest issues

Establish effective front office communication and information systems through logs, department meetings, and coaching and counseling

Set clear standards for associates and communicate all goals and results

Work closely with housekeeping, engineering and the sales departments to ensure all guests requests are handled smoothly

Monitor posting of guest charges and approve all adjustments to minimize lost revenue

Train team and ensure that the proper cash handling policies are in place and being followed

Ensure that proper direct bill and credit card procedures are in place and being followed

Train all team members on hotel standards for guest services

Hold monthly training and staff meetings

Order front office supplies

Maintaining and report problems with front office PMS

Responsible for training associates on PMS systems to include the front desk and reservations

Responsible for training associates on guest safety issues including key card control