Front Office Supervisor

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POST DATE 9/19/2016
END DATE 10/14/2016

Commune Hotels & Resorts Chicago, IL

Chicago, IL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Commune Hotels + Resorts is actively seeking a Front Office Supervisor to join our team at the Thompson Chicago. With this job, you will have the opportunity to make a difference in the lives of our guests, employees, investors and communities. We are looking for someone that understands what it means to live The Spirit of Commune and believes in our culture as much as we do. Do you have what it takes to lead our exciting brands? Are you interested in making a difference and becoming a part of something great? If so, keep reading. We are an International hotel management company with a leading portfolio of transformative, boldly innovative boutique hotel and resort brands. We create the kind of distinct experiences that can transform your day, your trip, or even your life. Take a look at what we've created so far: Joie de Vivre-- Just like no one town is the same, no one JDV hotel is either. Each reflects the independent vibe of the neighborhood where it has laid down roots. JDV is an eclectic collection of hotels with heart that is built from the outside in. Thompson Hotels-- a destination for those who have arrived, but are nowhere near finished. It is a boutique hotel for those who do not think small and a luxury hotel for those who know that downtime requires as much due diligence as uptime. It's where design is an ethos, rather than a rulebook, and where energy is fashioned out of the inanimate. Thompson Hotels always creates anticipation for the unexpected. tommie - Located in the emerging neighborhoods of the world's gateway cities, tommie is a lifestyle hotel designed to unleash the potential of every interaction, every moment & every square foot. A forum for the youthful & open minded. Built for connection, enhanced by technology and continually evolving through visionary partnerships & programming. Commune also has an exciting, strategic alliance with Alila Hotels and Resorts, a leading Asian lifestyle hotel company. Alila, derived from Sanskirt and meaning "surprise", is characterized by innovative design, a strong commitment to responsible tourism and a new level of guest experience focused on building unique emotional moments between the guest, the hotel, and the destination. At Commune, we are passionate about our culture and proud to hire individuals that are aligned with our purpose -- Creating Transformative Experiences that Inspire the Human Spirit. What you will be responsible: Supervises the Front Desk personnel. Assists in training new employees in the Front Office Department. Completes departure report and follows up with the Housekeeping department on late check-outs. Reviews discrepancy report from Housekeeping; resolves discrepancies. Maintains key inventory, and ensures its security. Assists the guests with pertinent information concerning the hotel's accommodations, services and features, handles special requests, and resolves complaints. Runs daily system reports;, arrivals, departures, occupancy, house count, etc., and distributes according to established guidelines. Performs shift closing procedures and reviews all work performed during the shift. Interfaces with Night Audit and Housekeeping to ensure a continuous and smooth running operation. Ensures that all problems, complaints, and special instructions are dealt with and completed during your shift and are logged in the Front Office log book. Ensures the appearance of the lobby and staff are up to the standards of our property. Sells the hotel in the most efficient way, maximizing occupancy and average rate in order to surpass budgeted objectives. Performs other related duties as assigned by the Front Office Manager and/or Assistant Front Office Manager. Exercises the hotels policies and procedures in performing duties.