Front Office Supervisor, Night Audit & Night Audit Relief

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POST DATE 9/18/2016
END DATE 10/18/2016

The Robey Chicago, IL

The Robey
Chicago, IL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Job Description The supervisor, night audit, and night audit relief's primary function is to assist with the daily operations of the front office. He/she will act as a supervisor to all Guest Services personnel assist with guest complaints and represent management in the absence of the Front Office Manager. * Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk. * Respond to all guests requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. * Assist with development of employee morale and ensure training of Guest Services personnel. * Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. * Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming. * Assist Guest Service Agents with check-ins and checkouts; confirm that all SOPs are being followed properly. * Assist and supervise Guest Service Agents with daily duties. * Train new employees, help to develop and implement training programs. * Oversee discrepancy report and monitor follow-through. * Work closely with housekeeping regarding daily room status. * Confirm that Guest Service Agents, and Bell-staff complete all duties. * Ensure correct and accurate cash handling at the Front Desk. * Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. * Be aware of all rates, packages and promotions currently underway. * Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. * Monitor all V.I.P.'s, special guests and requests. * Log all absenteeism and employee lateness. * Block rooms for special groups. * Participate in Room Inspection programs.