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Front Office Supervisor

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POST DATE 9/18/2016
END DATE 10/14/2016

Commune Hotels + Resorts San Francisco, CA

Company
Commune Hotels + Resorts
Job Classification
Full Time
Company Ref #
hc.268872
AJE Ref #
576213660
Location
San Francisco, CA
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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Commune Hotels + Resorts is seeking a Front Office Supervisor for the Galleria Park Hotel. As a part of the Galleria Park team, you'll work at a unique and lively Joie de Vivre property located in San Francisco's Financial District. The newly Forbes recommended hotel is going through full guest room and public area renovation The ideal candidate is a strong communicator, an involved leader, and a passionate service professional. Do you have what it takes to lead our exciting brands? Are you interested in making a difference and becoming a part of something great? If so, keep reading. Take a look at what we've created so far: tommie -- Located in the emerging neighborhoods of the world's gateway cities, tommie is a lifestyle hotel designed to unleash the potential of every interaction, every moment & every square foot. A forum for the youthful & open minded. Joie de Vivre -- Just like no one town is the same, no one JDV hotel is either. Each reflects the independent vibe of the neighborhood where it has laid down roots. Thompson Hotels -- A destination for those who have arrived, but are nowhere near finished. It is a boutique hotel for those who do not think small and a luxury hotel for those who know that downtime requires as much due diligence as uptime. Alila Hotels -- Commune also has an exciting, strategic alliance with Alila Hotels and Resorts, a leading Asian lifestyle hotel company. At Commune, we are passionate about our culture and proud to hire individuals that are aligned with our purpose -- Creating Transformative Experiences that Inspire the Human Spirit. To succeed in this role: You model the Commune culture in every interaction and every relationship You build strong partnerships with internal customers and outside vendors You possess excellent communication and leadership skills and are a strong, creative problem solver You are a proactive, self-starter who can work well both independently and as part of a team You are comfortable being a change agent and creating a welcoming environment You are confident and have the ability to think clearly on your feet and under pressure You love to negotiate and create win-win situations for customers, owners, and reservations team alike What you will be responsible for: Supervise the daily front office functions, both Front Desk and Bell, to sustain courteous and professional guest service levels. Resolve guest concerns in a satisfactory manner. Maximize daily room sales. Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs, including Make Someone's Day program. Assists in scheduling the front office teams appropriately based on forecasted business levels. Follow up with front office team members on daily shift and individual duties. Perform verbal instruction and guidance compliant with the company's policies. Complete daily property walks and complete manager on duty reports. Support and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit and cash handling. Responsible for maintaining front office/lobby appearance while on duty. Maintain proper collateral and supply inventory to support all appropriate front office activities. Coordinate and assist Front Desk Hosts with relocation of guests when necessary. Support and comply with all company brand standards Ensure Front Office complies with company's fire and other emergency procedures.