Front Office Supervisor

This job is no longer active. View similar jobs.

POST DATE 9/16/2016
END DATE 10/16/2016

Embassy Suites Tampa, FL

Company
Embassy Suites
Job Classification
Full Time
Company Ref #
hc.3AA4F56828098B0C
AJE Ref #
576200069
Location
Tampa, FL
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

A Front Office Supervisor with Embassy Suites Hotels is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotelÆs continuing effort to deliver outstanding guest service and financial profitability. What will it be like to work for this Hilton Worldwide Brand? Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with ôMore Reasons to Stay«,ö offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary ManagerÆs Receptions every evening. Embassy SuitesÆ bundled pricing ensures that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites. Embassy Suites is one of Hilton WorldwideÆs ten market-leading brands. For more information visit www.hiltonworldwide.com If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Hotels. What will I be doing? As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotelÆs continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability * Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner * Support and assist team members in handling guest inquiries and requests and in resolving guest complaints * Schedule, assign daily work, lead pre-shift meetings, inform and train team members * Monitor, observe and assist in evaluating team member performance * Monitor lobby traffic and adjust staffing accordingly Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.