TMI Hospitality has an exciting opportunity to join their team at the Akron Fairfield Inn & Suites by Marriott as the General Manager! TMI EXPECTATIONS Performance - You are an impression maker. You are here to make a difference by impressing our guests. You are here to help and do your best every day for our guests and team members. Teamwork - Do your best to make the job easier for those you work with and understand that your job is part of a greater team's effort to be the best it can be. Adaptability - Willingness to learn and accept change for your personal growth and the growth of your team members. Attention to Detail - Pay attention to detail and know that even the little things can make a difference. JOB SUMMARY The General Manager is responsible for managing all facets of the hotel to ensure efficient and profitable operation. JOB DUTIES & RESPONSIBILITIES Responsible for completing required franchise and TMI standards training and staying current on all updates/changes to standards, policies, and processes. Ensures compliance with company/franchise standards for personnel administration and performance, service to patrons, and room rates. Delegates authority and assigns responsibility to all team members; supervises work activities of all team members. Ensures staff receives proper safety and standard operating training for each position. Allocates funds, authorizes expenditures and assists Area Director in budget planning. Monitors cost controls on a regular basis. Performs duties of a Director of Sales including making marketing calls, attending community business functions, working with travel agents and direct bill accounts and coordinating sales promotions. Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance. Maintain guest satisfaction by answering patrons' complaints and resolving problems to guest specifications. Conducts annual wage scale surveys and ensures team member wages follow wage and salary guidelines. Adheres to all franchise and company procedures and regulations as well as standard operating procedures. Ensures bank deposits are made daily, including weekends and holidays. Ensures team member paperwork, work schedules and payroll are completed and submitted in a timely manner. Audits daily reports and processes monthly paperwork. Orders supplies and equipment as needed and in accordance to company procedures. Available 24/7 with reliable transportation. Directly supervises staff of hotel. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing team member complaints/issues. Other duties as assigned.