General Manager

Responsible for directing and overseeing all operational activities and departments in the hotel to maximize revenue and deliver a positive experience and exceptional customer service for the guests. Keep guest satisfaction as high as possible.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.

* Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.

* Maintains and improves property standards and service to ensure guest satisfaction and the right public image.

* Ensure that the property and its inventories are always in the best of conditions.

* Develop annual budget and capital expenditure plans.

*Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.

* Comply with all corporate accounting procedures.

* Prepare and submit on a timely basis operational resultsreports to corporate officeowners.

* Inspects property on a regular basis and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.

* Ensure property hiring and all employee practices comply with company and legal requirements and strive for a culturally diverse work place.

* Selects, trains, and directs department supervisors and other associates as necessary keeping them well versed in all policies and procedures.

* Delegates various tasks to the AGM andor department supervisors to ensure the smooth operation of the property.

* Monitors performance, develops and guides associates in career paths.

* Conducts Performance Evaluations for Department Heads.

* Responsible for maintaining proper and confidential Human Resources files, i.e., personnel files, medical files, investigative files, etc.

* Aggressively reduce accidents, and minimize workers compensation and unemployment claims and resulting costs.

* Assist in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.

* Accompany Sales Manager on sales calls.

* Become involved in community andor government affairs.

* Remain highly visible and be readily available for guests at all times.

* Take initiative to offer assistance or answer questions throughout the hotel.

* Willingness and ability to train new associates.

* Thoroughly understand and implement the Brand service culture.

* Perform all shift checklist responsibilities.

* Support team members to ensure the teams entire workload is completed daily.

* Perform other duties as required.