General Manager 4 - Environmental Services / Custodial

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POST DATE 9/16/2016
END DATE 10/16/2016

Sodexo Detroit, MI

Company
Sodexo
Job Classification
Full Time
Company Ref #
hc.DC60FB1D2B929116
AJE Ref #
576200239
Location
Detroit, MI
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
Associates Degree

JOB DESCRIPTION

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Relocation is being offered! Sodexo is seeking a General Manager of Custodial/Environmental Services for Tenet Health System in Detroit. This is a 400 bed acute care hospital in a union environment. Looking for an experienced, proven leader that can deliver strong business results. Driving high Patient Satisfaction scores, leading a team of 6 direct reports & 120 employees, developing people, providing strategic business plans that drive efficiencies and excellent client/customer satisfaction is required. Candidate will require prior General Manager or Director level experience for an Environmental Services healthcare department with direct reports and frontline staff. This director level position includes oversite of managers and a frontline housekeeping team, delivering high quality services at a very dynamic acute care hospital with a focus on driving patient satisfaction. Exceptional communication, unit financial, interpersonal and technical skills are necessary. This individual must have good knowledge of Sodexo ES operating systems including FOSS and CARES, TRAKKAR and SHINE. Must have proven record to drive HCAHPS results to a high level and understand ENGAGE patient satisfaction process. Overall, will need to motivate hourly staff and maintain cleaning quality to a very high level. Driving client engagement and patient/employee satisfaction is essential for the success of this role. Additionally, the ideal candidate for this position will have prior experience in successfully achieving consistent, high levels of customer satisfaction with patients, visitors, staff and multiple key clients. The selected candidate will also need to have the ability to hardwire systems in order to ensure a sustained effort of achieving standards and she/he must be diligent with follow through and visibility within the hospital. High Visibility. Challenging Opportunities. Rewarding Environment. Apply to this job today and become a GM of EVS. We foster an environment where employees are family, where the work is invigorating and satisfying, and where we share common values and a commitment to your future your quality of life. Position Summary Directs all housekeeping operations at a single unit. Supervises all cleaning personnel. Responsible for maintaining payroll records. Hires and trains unit personnel. Maintains customer satisfaction and good public relations. Senior-most person assigned to a one client account. Qualifications & Requirements Basic Education Requirement - Associate's Degree Basic Management Experience - 4 years Basic Functional Experience - 4 years Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.