General Manager 5 - Environmental Services / Custodial

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POST DATE 9/11/2016
END DATE 10/9/2016

Sodexo Philadelphia, PA

Philadelphia, PA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Associates Degree


Sodexo is seeking a dynamic, General Manager of Custodial/Environmental Services for an acute care, University Hospital, located in the heart of Philadelphia. Over 400 beds, extremely busy union environment covering inpatient and outpatient services. Over $10 million of managed volume for this General Manager position, the largest account in the Tenet Health System for Sodexo. In search of a proven leader with experience in a Union environment, managing a team of 10 managers and 165 front line employees, that can deliver strong business results. Driving high Patient Satisfaction scores, developing people, providing strategic business plans that drive efficiencies and excellent client/customer satisfaction is required. Candidate will require prior General Manager or Director level experience for an Environmental Services healthcare department with direct reports and frontline staff. This director level position includes oversite of managers and a frontline housekeeping team, delivering high quality services at a very dynamic acute care hospital with a focus on driving patient satisfaction. Exceptional communication, unit financial, interpersonal and technical skills are necessary. This individual must have good knowledge of Sodexo ES housekeeping operating systems including FOSS and CARES, TRAKKAR and SHINE. Must have proven record to drive HCAHPS results to a high level and understand ENGAGE patient satisfaction process. Overall, will need to motivate hourly staff and maintain cleaning quality to a very high level. Driving client engagement and patient/employee satisfaction is essential for the success of this role. Additionally, the ideal candidate for this position will have prior experience in successfully achieving consistent, high levels of customer satisfaction with patients, visitors, staff and multiple key clients. The selected candidate will also need to have the ability to hardwire systems in order to ensure a sustained effort of achieving standards and she/he must be diligent with follow through and visibility within the hospital. High Visibility. Challenging Opportunities. Rewarding Environment. Apply to this job today and become a GM of EVS. We foster an environment where employees are family, where the work is invigorating and satisfying, and where we share common values and a commitment to your future your quality of life. Position Summary Directs all housekeeping operations at a single unit. Supervises all cleaning personnel. Responsible for maintaining payroll records. Hires and trains unit personnel. Maintains customer satisfaction and good public relations. Senior-most person assigned to a one client account. Qualifications & Requirements Basic Education Requirement - Associate's Degree Basic Management Experience - 4 years Basic Functional Experience - 4 years of work experience in housekeeping or custodial services Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.