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General Manager

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POST DATE 9/12/2016
END DATE 10/8/2016

Superhost Hospitality Fort Wayne, IN

Fort Wayne, IN
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Overall Responsibilities: The General Manager in a Superhost hotel is responsible for ensuring that all aspects of the hotel operate to maximize sales, guest satisfaction, associate satisfaction, and profit. The General Manager reports to the Director of Operations. Essential Job Functions Orchestrate the activities of the hotel managers and hourly associates to ensure that guests receive a high level of service, sales are maximized, associates are satisfied, and profit meets owner expectations. Oversee managers in the hotel such as the Front Office Manager, the Housekeeping Manager, the Maintenance Manager and the Director of Sales. Maintain open and effective communication with the Director of Operations. Manage the preparation of ownership reports. Ensure that managers and associates maintain hotel cleanliness and maintenance. Ensure compliance with hotel brand standards. Create the culture in the hotel to ensure that the hotel complies with accounting standards. Coach, counsel, discipline, train, and mentor managers and associates to deliver excellent performance and to reach their personal development goals. Interview, hire, and train associates at all levels in the hotel. Ensure all areas of the hotel are inspected daily for compliance to standards and policies. Maximize revenue through sales efforts, yield management, and cost control.