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General Manager

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POST DATE 9/12/2016
END DATE 10/11/2016

East Miami Hotel Miami, FL

Miami, FL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Masters Degree


Nature of the Job Basic Purpose & Objective of the Position * The Hotel General Manager is in charge of the day-to-day management of the hotel, staff and ensures the achievement of optimal guest satisfaction and a good working environment to attain all set objectives; in accordance with the Standard Operating Procedures and Policies as set out by the company. * The Hotel General Manager must also pay attention to details, setting an example for staff to deliver a standard of service and presentation that exceeds guests' needs and expectations. Other responsibilities include performing regular checks to ensure consistently high quality of food and service throughout all aspects of the hotel's hospitality services. Main Duties Customer Services * Delivers the brand promise and provides exceptional guest service at all times. * Provides excellent service to internal customers. * Handles all inquiries in a courteous and efficient manner. Communicates immediately all guest and employee complaints to Department Heads. * Maintains positive guest and colleague interactions with good working relationships. Financial * Ensures that all hotel, company and local rules, policies and regulations relating to money handling and licensing are adhered to. Operational Guard the efficiency/productivity and the company results: * Draw up strategic plans and budget concepts (revenues, costs, etc.) * Safeguard the realization, tracing and adjustment of deviations. * Developing improvement actions, carry out costs savings. * Guard/ controlling of cost price * Delivering of data and proposals for the budgets and investments. * Safeguard quality of operations (internal & external audits) * Manage budgets and financial plans, control expenditures and maximize profits. Manage various Department Heads * Coordinate planning of Department Heads and Assistant Managers with regard to time-tables, work schedules, employment of employees within the different services. * Coordination of the execution of activities via instructions to the Heads of Departments/ Assistant Managers, supervision of the execution; * Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient introduction, execution of performance reviews and training of staff. * Be accountable for responsibilities of department heads in their absence. Implement the SOPs optimally in the hotel and act as a flag ship establishment for the brand. Prepare monthly financial reporting. Ensure an adequate administration, for the outgoing and incoming invoices, for the payment of invoices and for drawing up periodical management data. Justify deviations and differences. Other tasks * Handling complaints, in the last resort. * Reporting the above mentioned and other tasks to the executives. * Handing over opinions and beliefs, decisions etc. to the executives. * Leading various internal and external meetings. * Supervise the fulfillment of the regulations of the employment, Occupational Health & Safety Act, HACCP, fire regulations and other legal requirements. * Correct use of Company's corporate identity. * Maintain contacts with public authorities. People Development * Supports Swire Hotels' cultural and people development implementations and characteristics. Other Duties * Attends and contributes to all training sessions and meetings as required. * Exercises responsible behavior at all times and positively representing the hotel team and Swire Hotels. * Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organizations. * Reads the hotel's Employee Handbook and have an understanding of and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety. * Ensures high standards of personal presentation and grooming. * Responds to changes within Guest Experience, as dictated by the industry, company and hotel. * Carries out any other reasonable duties and responsibilities as assigned. Skills, Qualifications and Experience Requirements Education: General education related to hospitality, on middle and higher management level. Work experience: At least 3 years' experience within the hotel industry in Hotel Management. Professional skills Excellent communication skills, written and oral proficiency in English. Proficiency in Word, Excel, PowerPoint. Experience with several hotel operation systems Skillful in project planning/ tasks and able to prioritize projects/ tasks. Personal skills: Excellent interpersonal and leadership skills Highly managerial capacities Highly organized and efficient individual Pro-active and result driven, flexible Both team player and captain (hands-on) Ability to adapt vision and proven flexibility Look & Feel Supportive, socially engaged, passionate, easy communicator, convincing and representative attitude The ideal candidate masters his languages, familiar with facts and figures, has preferably some international experience in a chain hotel organization, and must present further company development. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled