General Manager 9/15/2016
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Allied Universal, a leading facility services company and the largest security force in North America with over 150,000 employees, provides unparalleled security services and solutions. With headquarters in Santa Ana, Calif., and Conshohocken, Pa., Allied Universal combines people and technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. An unrelenting focus on clients' success creates partnerships rooted in quality and value, and is supported by experience gained from being in business for over 50 years. Through our people and leading services, systems and solutions Allied Universal is there for you.
The General Manager will manage and direct all operational, financial, administrative and staff activities for a Mega Branch office in Miami with a large, growing P&L. The General Manager will oversee two Director of Operations and Client Managers who are leading client interactions and leadership activities throughout the field. The individual will build and retain profitable business growth. This also includes leading the delivery of services through a team of managers: Single Site Account and/or Operations Manager(s), Support Staff as appropriate to size (HR, trainer, administrative assistant, support manager, etc.).
Deliver world class customer service to all clients and ensure that all direct and indirect reports do the same.
Build top line revenue, reputation and profitability through excellent customer service to our clients.
Oversee and manage operational, financial functions including payroll, billing, accounts receivable, scheduling, recruiting, training, etc. for the district.
Generate new business through partnership with assigned Business Development Manager.
Coach, counsel and develop personnel.
The ideal candidate will possess a Bachelor's degree or equivalent experience plus at least 7 years of general management experience in a service industry. Contract or proprietary security services experience is highly desired. In addition, we require the following skills:
* Proven track record of excellence in customer service and financial management (awards, top rankings, etc.)
Superior, world class interpersonal and communication skills as well as solid writing skills
Must be able to obtain State Branch Manager's License
Dedication to high quality customer service delivery and integrity through proven client and customer relationships
Proficient in web-based applications, computer systems and programs (Microsoft Word, Excel and PowerPoint), to effectively edit and create reports, database entries and presentation materials.
Highly effective leader with the ability to build strong relationships internally with all levels of the organization and manage under difficult service delivery timeframes
Willingness to attend professional networking or community events in the evenings
Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement.
Maintain confidentiality of all information and data.
Keep records and prepare accurate and timely feedback / reports as required.
Ability to deal with internal and external customers and perform multiple tasks simultaneously in a timely and professional manner.
Ability to work in a team-oriented management environment while focused on results.
Key Competencies: integrity, problem solving, conflict management, time management, customer focus, timely decision making, motivating and directing others
Allied Universal is proud to be an Equal Opportunity Employer M/F/Disabled/Veteran.
AlliedBarton is known as the most responsive security services provider and it is our people that differentiate AlliedBarton. Recognized as a training leader, AlliedBarton offers on-the-job, web-based and ongoing training programs for all personnel from security officers through executive level management. Our focus on learning and development and our leadership culture helps our employees grow personally and professionally.
Are you daring enough to be a leader who sees challenges as an adventure* Embark upon an exciting career journey and Dare to be GREAT! Be daring, be GREAT, be one of us!
For additional information, please visit our website at www.AlliedBarton.com.
AlliedBarton is proud to be an Equal Opportunity Employer M/F/Disabled/Veteran.