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General Manager

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POST DATE 9/11/2016
END DATE 10/11/2016

TR Lodging Enterprises Inc. Yampa, CO

Company
TR Lodging Enterprises Inc.
Job Classification
Full Time
Company Ref #
hc.268544
AJE Ref #
576141979
Location
Yampa, CO
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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Imagine an exciting and rewarding career with a leading Canada-based hotel management company with expanding operations in the United States. ONE Hospitality Group currently operates 84 multi-branded hotels in 27 states and we are growing rapidly! At ONE we manage many brands but we adhere to one promise: To make our guests feel welcome, to provide the highest quality experience, and to respond to our guests every need in a professional and authentic manner. We are currently in search of a positive, energetic and driven General Manager to join our team. This position will based from our Oak Tree Inn in Yampa, CO. ONE Hospitality Group offers the rare opportunity to work in an entrepreneurial environment and to take part in directly shaping a supportive, innovative and positive corporate culture. As we are well-funded and are on pace to continue to expand our portfolio, we specifically seek candidates who have the potential and desire to grow their careers with us. With fledgling operations in the U.S., this position represents an exceptional ground floor opportunity for the right individual. To learn more about us, please visit www.onehospitalitygroup.com. POSITION PURPOSE & RESPONSIBILITIES Lead team to exceed guest expectations for cleanliness, friendliness, quality and speed of service, while providing a superior rest environment that is attractive, well-maintained and secure at a fair price. Empower each employee to provide excellent quality guest service and to solve guest problems with teamwork, training, coaching, fairness and respect for each other. Meet profit expectations by accommodating every possible railroad guest and selling all of the remaining available rooms to commercial guests. Take action to build sales and control costs without sacrificing quality. Lead diner team to be the first choice for cooked-to-order, 24-hour dining in our town by exceeding guest expectations for food quality, friendliness, cleanliness and service in a fun atmosphere. ESSENTIAL FUNCTIONS Training Identify and train designated individuals as qualified trainers.Organize training for new hires so that all complete certification within 30 days.Show safety training videos to all new hires before they start work. Develop and implement a monthly training plan to address current operational needs. Set goals for individuals to complete 2nd certifications.Train and empower team members in service-recovery actions. Sales Use available data and Forward Look Worksheet to determine flow of incoming railroad guests and sell all remaining available rooms to commercial guests. Plan and implement Pu$h sales actions.Actively participate in Chamber of Commerce and other local community activities.Motivate employees to achieve incentive bonus goals by posting updated progress versus goal data daily. Maintenance Ensure that 1/3 of all rooms are PMd monthly, that monthly equipment PM and diner PM is completed, that HVAC filters are cleaned monthly, and that other actions necessary to maintain the physical plant are completed on a timely basis. Quality Inspect public areas and approximately 5' of rooms daily, and take action to correct any deficiencies.Form an Employee Quality Committee to include team members from every department, meet monthly to review guest comments and address service and safety issues. Cost Control Use TR Lodging Enterprises staffing guide to forecast and schedule labor in each department.React to changes in business level by adjusting work schedules.Use Purchasing Manual and checkbook control system to maintain adequate inventory of supplies and achieve budgeted cost-per-room goals. Recruiting Recruit candidates for open positions by informing team members of the needs, networking, posting Now Hiring signs, posting Help-Wanted flyers on bulletin boards, contacting former employees, contacting existing applicants and by running Help-Wanted ads.Designate one or more team member in each department to participate in the interview process and give input on hiring decision. Legal Ensure that all policies, procedures, federal, state and local laws, and health department regulations are adhered to by all employees in regard to personnel, security, guest relations, safety, sanitation, food handling, etc. Administrative Ensure that all reports of revenue, expenses, business volume, personnel, payroll, and assets are maintained to company specifications. SUPPORTIVE FUNCTIONS In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions with the percentage of time performing each function to be determined based upon the particular requirements of the hotel or diner. Perform duties of other employees (as described in the various employee job descriptions), as needed to ensure that adequate operation of all functions of the hotel or diner are satisfactory to guests. Act as Manager on Duty and perform the function of supervising the diner functions as well as the hotel responsibilities. Report and/or respond to all suspicious persons, activities or hazardous conditions and follow all other safety regulations.