Global Log Review Product & Technology Application Support

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POST DATE 9/13/2016
END DATE 10/15/2016

NTT Data Inc Irving, TX

Irving, TX
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)



Job Title: IT Application Support
Duration: 6+ Months
Location: Irving, TX

The CyberSecOps GLR Support Team, tests, and implements change reconciliation and baseline configuration services for mission-critical operating systems, middleware, and applications for all business units globally. Our team provides monitoring and reporting support for more than 50k multi-platform distributed systems. Provide third level support for Global Log Review Product & Technology Management. This consists of support Symantec Control Compliance Suite (CCS) managers and agents. Liaise with SA Teams, IS & CATE to resolve the infrastructure related issues on-going basis. Follow up on the progress and subsequent resolution to the issues. Regularly interact with the embedded compliance and application data support teams to provide CCS related to support and report generation. Oversight for L2 Interlocks. Complete activities by adhering to the defined SLA levels. Creating new ESM policies, templates and/or modifying Existing ones. Assist in the assessment, & processing of audit and MCA related request in a timely manner. Ability to create documents as per banking Standard.

Technical Skills: Working knowledge of Symantec ESM or Symantec Control Compliance Suite (CCS). Application and End user support Application Lifecycle Knowledge on UNIX and Windows operating systems. Experience on Technical support is preferred Non-Technical Skills: Strong verbal and written communication skills. Strong customer service/focus skills. Good understanding of supporting a complex and distributed technical environment. Excellent people skills, ability to interact successfully with business, and other technology groups. Proven ability to deal with demanding client needs CISSP, CISA, ITIL certifications a plus.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.