Global Planning Analyst

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POST DATE 9/12/2016
END DATE 10/18/2016

DiversityWorking Salt Lake City, UT

Salt Lake City, UT
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


* Description:

* Do you see yourself as a
* Workforce Analyst
* ? What's your passion? Whether you're into hunting, harps or home movies at IHG we're interested in YOU\. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies \- people who put our guests at the heart of everything they do\. And we're looking for more people like this to join our friendly and professional team\. Our Reservations Center in Salt Lake City, Utah is currently seeking a Workforce Analyst to support and assess workforce activities at a Reservations Center including forecasting, scheduling, and measurement of real\-time daily traffic activities and post\-day analysis\. This position will provide recommendations for scheduling, trafficking and related technical support for Reservation Center operations and planning\. In addition to an industry leading benefits package this position has a pay range between $14\.97 and $18\.18 per hour\.*
* Qualifications
* Requirements include an associates degree in a business related field or equivalent experience in planning, forecasting, scheduling, and data analysis with one to two years business experience with at least 1 year working in call center operations\. Since this role provides support to a 24x7 facility, you must be able to respond to needs on an on\-call basis\. You will need a strong knowledge and understanding of call center operations, terminology, definitions, call center calculations, and common practices along with excellent computer skills with an emphasis on MS Excel and MS Access\. We need someone who is detail oriented and extremely accurate with work with basic analysis skills and experience with problem solving \- ability to identify a problem, analyze the issues, and be able to make a sound business decision\. You must have an understanding of telecommunications to include routing plans, announcements, whispers, prompts, terminology, definitions, and ACD reporting\. Strong communication skills with agents, supervisors, peers and management\. Experience working with workforce management software \- Aspect eWFM experience is preferred\. Knowledge of SAS and/or SQL preferred\. In return, we'll give you a competitive financial and benefits package which includes healthcare support, dental, vision, disability and life insurance along with a generous 401\(k\) plan\. Hotel discounts worldwide are available as well as access to a wide variety of discount schemes and the chance to work with a great team of people\. Most importantly, we'll give you the room to be yourself\. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG\. IHG is an equal opportunity employer:
Minorities / Females / Disabled / Veterans\.*
* Job:

* _Call Centre_*
* Location:

* _UT\-Salt Lake City_*
* Requisition ID:

* _R123631_ .