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Global Technology Business Support Manager

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POST DATE 8/30/2016
END DATE 11/24/2016

Bio-Rad Laboratories Hercules, CA

Hercules, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Job Description

This is a business / IT liaison role that connects the Global IT Center of Excellence (CoE) and Bio-Rad s business leadership. The role will primarily interact with Director and VP level constituents within the company.

This individual must understand Bio-Rad s business models and business drivers as well as possess the skills and knowledge to offer technology solutions to our business initiatives. This role will lead a team of business individuals to gather business requirements and prioritize and translate them into system solutions.

Overall activity will be to collaborate with the business to prioritize all enhancements to our IT Systems and to provide on-going support to the business. This individual and their team, working closely with the Global IT CoE, will support the on-going global needs of the business through the continuing evolution and enhancement of SAP and other IT Applications. This position works with the Global Process Owners to prioritize Post Go-Live Enhancements to SAP. This activity helps the business drive global standardized business processes and business efficiencies. The team will manage and monitor the quarterly releases of these improvements. This role will also support the Business Process Specialist network to assist in the on-going training needs of our functions operating on SAP today.

This role is extremely important as we continue to roll out the Deployment of SAP and other standardized IT Applications globally. Previously, each independent region/function maintained their own strategic roadmap for their legacy ERP and other IT Applications.

Bio-Rad has made the single largest investment in our history in the Global Deployment of SAP. The payback on this system will come over time through global visibility of our data and information. Through this global visibility, we will make significant cash flow and profitability improvements through inventory reduction, procurement leverage, reduced logistics costs, the enablement of back office shared services models and a new European Headquarters Operating Model. These benefits only come through the maintenance of a single instance of SAP. Additionally, by driving all future enhancements toward global standards and processes, Bio-Rad can drive efficiency benefits across our global functional organizations including finance, supply chain, commercial and IT.

Liaison between Global IT and the Bio-Rad business network. Collaborate with the business to prioritize all enhancements to our IT Systems and to provide on-going support to the business. Work with the business to optimize the current design and processes in SAP and other IT applications to meet the goals of business. Guardians of the SAP System template helping us to enhance our current systems while maintaining a single instance of each. Coordinate and communicate globally agreed upon new functionality.

Required Experience

The position will require a strong mix of business judgment, project management, and facilitation skills. Additionally, it requires functional knowledge in sales/order entry, logistics processes, planning processes, manufacturing processes, purchasing processes, and financial processes. The position will require that the person understand the high level business initiatives that have been set as company priority and then ensuring that the SAP template helps meet those needs. These initiatives can include ongoing process improvements as well as special projects such as an acquisition integration. The position requires the ability to aggregate the numerous functionality requests that are received each month and the ability to negotiate consensus on priority and delivery schedule among the multiple constituencies of this role. The decisions made by this position and the timely delivery of the functionality have direct top and bottom line impact on the company as the SAP system functionality is the foundational element for achieving our ongoing initiatives.

EEO/AA Employer/Veterans/Disabled/Race/Ethnicity/Gender/Age

To all recruitment agencies: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Staffing Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.


Bio-Rad Laboratories continues to play a leading role in the advancement of scientific discovery by providing a broad range of innovative products to the life science research and clinical diagnostic markets. Founded in 1952, Bio-Rad serves research and industry customers around the world through its global network of operations.

Company Size:
5,001-10,000 Employees
Bio Technology
1000 Alfred Nobel Drive
Hercules, CA 94547

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