Gold Choice CSR Lead

Careerbuilder - Hebron, KY

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END DATE March 03, 2012

Job Summary

Company
Careerbuilder Careerbuilder
Location

Hebron, KY, US

Job Type
Regular
Job Classification
not provided
Experience
not provided
Education
not provided
Company Ref #
J3H3W16LT4F6K1HMBXXJ3H3W16LT4F6K1HMBXX
AJE Ref #
555706440
[+] More

Job Description

-The Gold Choice Counter Sales Representative will work to provide world class customer service to Hertz customers throughout the car rental process; show ownership to ensure customers has a positive experience-The key responsibilities and accountabilities for the incumbent are to-Responsible for managing the rental process; both rentals and returns-Answer questions and provide directions in a courteous and expeditious manner-Maximize revenue opportunities by promoting optional services and promotional sale-Responsible for successful resolution of customer issues-Operate within the areas of rental counter, gold choice, and exit gate at the location-Write Rental agreements; maintain all paperwork associated with the rental-Take necessary steps to facilitate a rental-Adhere to company policy and procedure to assure audit compliance-Consistently demonstrate excellent customer service skills.-Conduct business safely-Maintain company standards in appearance, attendance, manner, ethics and professionalismEducational Background: -High School Diploma or GED requiredProfessional Experience: -2 years customer service and/or sales experience requiredKnowledge: -Financial and business acumen-Awareness of competitors and their product offeringsSkills: -Excellent verbal communication-Computer literateCompetencies: -Must be willing to work outside during all seasons
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

EOE/AA M/F/D/V

Requirements:

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