Greeter/Customer Care Rep -
Now hiring at a Fortune 500 retail health insurance location for the Open Enrollment period.
The primary goal of this position is to ensure that guests have an exceptional experience.
Job Duties include the following:
Greeting and welcoming customers by identifying the reason for their visit, providing them printed materials and information about the center, directing them to the appropriate consultant and providing updates on wait times (depending on traffic volumes).
?While greeting the customer, you will be required to ?Triage the Customer? by identifying the needs of the customer and then inputting the data into the Triage Tool.
?Answering phones, identifying the needs of the callers and transferring them to the appropriate consultant and writing or typing messages if the consultants are unavailable.
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.
--Customer service experience preferably from the insurance, banking, hospitality, or retail industries.
--Must be able to use a tablet (iPad) and be technically savvy.
--Communication, typing, reception skills both in person and telephone