Group Housing Account Coordinator

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POST DATE 9/15/2016
END DATE 10/15/2016

ConferenceDirect Charlotte, NC

Charlotte, NC
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


About ConferenceDirect Headquartered in Los Angeles, California, ConferenceDirect is one of the worlds leading event management and hospitality services firms. We help clients save time and money by securing the best hotel accommodations, meeting space, conference venues, and hospitality services available at the most favorable terms possible. For more than 15 years, weve been passionate about achieving better results for our clients. The position of Housing Account Coordinator is open within our Housing and Registration division located in Charlotte, NC. Job Details The ideal candidate is an energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image. The Housing Account Coordinator reports directly to an assigned Housing Account Manager and will be responsible for overall account support of all ConferenceDirect clients and attendees. Including but not limited to, answering inquiries from both clients and their attendees via phone, email, and fax. Creation of reports and other administrative tasks on behalf of ConferenceDirect account management and our Clients as needed. The position entails considerable interaction with clients, team members, and other departments within ConferenceDirect. Limited to significant travel, both domestic and international, may be required. Accountabilities: Participate in the planning & managing of hotel inventory for conference and conventions. Creation and management hotel reservation booking sites Establish relationships with participating hotels and clients Provide clients reports and information at desired intervals Participate in weekly team meeting & client conference calls Coordinate staff / concessions reports with the client Provide onsite registration and housing support as needed Provide backup support to Housing Account Manager when traveling / out of the office Provide overflow support to the contact center as follows Process inbound hotel and registration calls. Facilitate outbound call projects as needed (billing, sales, informational) Process inbound emails and respond to customer questions. Keep calls and emails on task and ensure efficient use of call handle time. Demonstrate effective questioning/listening skills when speaking with customers and third parties. Maximize productive time, manage work queues and ensure multiple calls are made when appropriate. Track Project tasks and completions in project management system - ASANA Respond to escalated issues assigned from the contact center Utilize all office tools in the completion of assigned tasks (Passkey, etouches, ASANA, Email Contact Center Pro, In Contact)