Group Rooms Coordinator

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POST DATE 8/26/2016
END DATE 10/25/2016

Enchantment Group Scottsdale, AZ

Scottsdale, AZ
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Basic Function: Set up and manage group reservations and billing, perform site tours, answer overflow leisure calls, assist with group spa reservations, and contribute to the overall profitability of the resort. Work Performed: Perform pre-contracted sales site tours, and other tours such as media, marketing, travel agents. Set up group blocks and group room reservations in the PMS after receiving a copy of the group contract with proper coding, commission info, general booking instructions, room allotments, etc. in a quick and timely manner upon receipt of contract. Notify sales when group blocks are created by supplying an initial rooming list of room types blocked. Notify appropriate personnel and group contacts when approaching attrition dates, and cut-off dates. Process the initial group deposits as set forth in the contract when C&CS is unable to. Analyze group pick-up leading up to the arrival date to determine if addendums or washes are required. Keeping sales staff informed of group pick-up. Securing commitment from group contacts for overages that do not mandate an addendum. Manage changes to the group block and maintain a professional relationship with the group contact and sales staff. Meet with clients to review group routing upon request. Maintain current and accurate files on groups. Adding updates and changes to the files as they occur. Responsible for updating Daylight with pertinent notes, and group pick-up at conclusion of program. Attend weekly sales meeting when appropriate, resume meetings and/or pre-con meetings. Manage group billing instructions within the PMS. Setting up group packages as needed. Coordinating/confirm group spa services and group spa billing When group room activity levels permit, assist in leisure reservation calls Other duties as assigned