Guest Ambassador

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POST DATE 9/17/2016
END DATE 10/15/2016

Crowne Plaza Hotel Portland-Lake Oswego Lake Oswego, OR

Lake Oswego, OR
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED


You're like a one-person welcome committee; Making the guests feel welcome during their stay. You're also the go-to for what's happening and getting there. You know the area by heart and guide guests with efficient ease. With energy to spare and a passion to please, someone with your talent would do well as a Guest Ambassador for Interstate. As a Guest Ambassador, you will Ensure a warm guest welcome for every guest, every time. Answer inquiries regarding local directions. Answer inquiries on ground transportation options and fares. Open vehicle doors. Remove luggage from vehicles and confirm number of pieces collected. Direct guests to the registration area. Offer transportation assistance. Drive guests within five miles of the hotel in the complimentary hotel shuttle. Cross-trainat the front desk to assist with the checkin and checkout process during peak periods. Attentively manage guest requests and effectively handle guest difficulties with prompt courtesy. Communicate guest requests to the appropriate department, ensuring 100' guest satisfaction. Use the hotel computers, radios, and phones to assist guests as needed. Fundamentals A high school education or equivalent experience, with one-year previous customer service- related experience is requested. Effective verbal and written English communication skills are required. This position requires: occasional lifting and pulling up to 75pounds, the ability to stand and walk for an entire shift on various surfaces, and pass a DMV check and maintain an excellent driving record. Shifts will include overnight hours.