A Guest Relations Manager with Conrad Hotels and Resorts is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will it be like to work for this Hilton Worldwide Brand? At Conrad Hotels & Resorts, smart luxury is at the core of everything we do. At each location, spanning five different continents including some of the world's greatest gateway cities and most sought-after destinations, luxury begins with the individual. We offer our guests one-of-a-kind experiences with sophisticated, locally inspired surroundings. Service that's more than personal, it's intuitive. And connections to people and places around the corner, and halfway around the world. We are the destination of a new generation of global travelers for whom life, business and pleasure seamlessly intersect. Conrad Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com. If you understand how to provide smart luxury and one-of-a-kind experiences, you may be just the person we are looking for to work as a Team Member with Conrad Hotels & Resorts. What will I be doing? As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation * Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward * Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly * Ensure compliance with Hilton standards * Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns * Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue * Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events * Complete audit procedures, as needed * Recruit, interview and train team members Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.