Guest Relations Specialist PRN

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POST DATE 9/4/2016
END DATE 11/18/2016

HCA Healthcare Irving, TX

Company
HCA Healthcare
Job Classification
Part Time
Company Ref #
06742-84067
AJE Ref #
576091540
Location
Irving, TX
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

APPLY
Job Code: 06742-84067

PRN/Per Diem

PRN

POSITION SUMMARY:

Provides positive communication between patients, staff, physicians and the facility. Serves as a source of information for all customers and interacts with physician s office on behalf of our patients. Performing all duties of this position reinforces our commitment to excellent customer service.

PRIMARY CUSTOMER SERVED

Family/Visitors
Physicians
Community Agencies
Co-workers
Vendors


CULTURAL COMPETENCY FOR POPULATION SERVED
Knows how to access language line and
interpreter (s) when necessary
Knows how to access Cultural Diversity
website (Cultural Interactions) when
necessary
Completes cultural competency education
in Healthstream
Knowledge of state, federal, JCAHO regulations

SKILLS


Organizational
Verbal/Follow verbal instructions
Interpersonal
Customer Relations
Mathematical
Analytical
Grammar/Spelling
Read/Comprehend/Follow Written
instructions
Transcription
BLS (CPR)
o ACLS
Computer: general knowledge
Department Specific:
o Management/Planning Skills


EDUCATION/EXPERIENCE

o Less than high school
High school or GED
Vocational/Technical (preferred)
o 2 year/Associate Degree
o 4 year/Bachelor s Degree
o Post Graduate Degree
License/Certification (preferred)
Knowledge of state, federal, TJC
regulations
Knowledge of specialty equipment/ tools
Previous customer service or hospitality experience preferably in a health Care environment


.




MENTAL AND EMOTIONAL REQUIREMENTS

Manage stress appropriately
Make decisions under pressure
Manage anger/fear/hostility/
violence of others appropriately
Handle multiple priorities
Work alone
Work in areas that are confined
and/or crowded
Concentration to detail
Memory for detail


PHYSICAL REQUIREMENTS

o Sedentary work Lifting 10 lbs. maximum
and occasionally lifting/carrying articles.
o Light work Lifting 20 lbs. maximum with
frequent lifting and/or carrying of objects
weighting up to 10 lbs.
Medium work Lifting 50 lbs. maximum
with frequent lifting and/or carrying of an
objects weighing up to 25 lbs.
Heavy work Lifting of
o Very heavy work Lifting in excess of 100
lbs.






WORKING CONDITIONS


Inside: Approximately 75% or more of time
is inside. Inside work has good ventilation,
comfortable temperature.
o Outside: Spends approximately 75% of the
time outside
o Both: The activities occur inside or outside
in approximately equal amounts

PPE Required: YES o NO
HAZARDS

Exposure to toxic/caustic/
chemicals/detergents
Exposure to extreme conditions,
hot/cold
Exposure to dust/fumes/gases
Exposure to moving
mechanical parts
Exposure to potential
electrical shock
Exposure to x-ray/
electromagnetic energy
Exposure to high pitched noises
Exposure to communicable diseases
Exposure to blood and/or body fluids
Exposure to excessive sunlight,
or work outdoors
o Unprotected heights
CRT (computer) monitor
o Operating heavy equipment


OCCUPATIONAL EXPOSURE TO BLOODBORNE PATHOGENS


A - Routine exposure
o B - Occasional exposure
o C - No exposure
OCCUPATIONAL EXPOSURE TO TB


o 1 - Routine exposure
2 - Potential exposure
o 3 - No exposure

Last Edited: 09/03/2016