Guest Service Agent

Begin Your Career with Omni Hotels and Resorts! The Omni
br Charlotte Hotel is currently seeking an energetic,
br experienced Part Time Guest Service Agent.
br
br Responsibilities Include:
br
br *To be thoroughly acquainted with all check-in
br procedures and policies.
br *To be thoroughly acquainted with all check-out
br procedures and policies.
br *To be familiar with guest scenarios and follow-up on
br all guest requests and concerns.
br *To be familiar with all technical equipment as related
br to the Front Desk.
br *To be familiar with all hotel facilities.
br *To be familiar with the inter-relationship between the
br different departments.
br *To be fully acquainted with the different points of
br interest in the Charlotte area.
br *Answering in-coming and internal hotel calls,
br forwarding guests to the proper areas.
br *Logging all guest and associate requests into the hotel
br computerized tracking system.
br *Logging, tracking and completing guest wake-up calls.
br *Perform any other duties assigned by the Front Office
br Management (including filling in as PBX operator and
br Signature Lounge Conceirge as needed)
br *Be pleasant, smile and greet all guests, using surnames
br when obtained
br *Be actively engaged with our guests and deliver
br memorable guest experiences
br *Create unique, personalized WOW moments at every
br opportunity