Guest Service Associate (Front Desk Agent)

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POST DATE 9/9/2016
END DATE 10/9/2016

Hawthorn Omaha Omaha, NE

Omaha, NE
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Wyndham Hotel Group is the world's largest and most diverse hotel company with over 7,800 properties and 678,000 rooms in 72 countries. With highly recognizable brands and hotel choices in every category from upper-upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value. The Guest Service Associate (Front Desk Agent) is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy and effectively communicating concerns and/or related issues to all levels of management. Fundamental Requirements · Greet and welcome all guests approaching the front desk in accordance with Wyndham standards. Handle check-ins and checkouts in a friendly, efficient and courteous manner.· · Fully comprehend and be able to operate all relevant aspects of the front desk computer system. · Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. · Be able to complete a bucket check, room rate verification report, and housekeeping report. · Balance and prepare individual paperwork for closing of shift according to hotel standards. · Maintain and market promotions and guest programs. · Maintain a clean work area. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). · Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner. · Ensure logging and delivery of packages, mail and messages to guests. · Review Front Office log daily. · Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. · Follow all cash handling and credit policies. · Be aware of all rates, packages and special promotions. · Be familiar with all in-house groups. · Be aware of closed out and restricted dates. · Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. · Have knowledge of emergency procedures and assist as needed. · Use proper two-way radio etiquette at all times when communicating with other employees. Flexible and long hours sometimes required. · Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.