Guest Service Manager

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POST DATE 9/8/2016
END DATE 10/8/2016

Cooper Hotel Group Altamonte Springs, FL

Company
Cooper Hotel Group
Job Classification
Full Time
Company Ref #
hc.267919
AJE Ref #
576118947
Location
Altamonte Springs, FL
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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Cooper Hotels is looking for a Guest Services Manager for our Hilton Altamonte Springs Hotel in Altamonte Springs/Orlando, Florida. We are seeking an individual who would like to join a dynamic hotel management team for the highest quality hotel in Altamonte Springs. The candidate will oversee and strategically coordinate the process of front desk, night audit, and reservations departments, where guest satisfaction scores are our key to success. Position responsibilities center around maintaining the highest service standards throughout all personnel and departments, where the Guest Service Manager is counted on to increase Guest Satisfaction scores. Position requires knowledge of hotel inventory and reservation systems, and works closely with the Accounting and cluster Revenue Management office. The Front Office Manager plays a large role in the hotel's Revenue Committee, and provides valuable insight and information into the customer's perspective as the Revenue Committee determines how to best serve our customers as well as hotel ownership.