Guest Service Manager - Hilton Garden Inn El Segundo LAX

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POST DATE 9/11/2016
END DATE 10/10/2016

Hilton Garden Inn® El Segundo, CA

Company
Hilton Garden Inn®
Job Classification
Full Time
Company Ref #
hc.642D017C0922A80C
AJE Ref #
576141019
Location
El Segundo, CA
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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A Front Office Manager with Hilton Garden Inn is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will it be like to work for this Hilton Worldwide Brand? Hilton Garden Inn is the award-winning, upscale, yet affordable hotel brand that continually strives to ensure today's busy travelers have everything they need to be most productive on the road, no matter the occasion. From the adjustable Garden Sleep System bed to complimentary wired and Wi-Fi Internet access, to a comfortable lobby pavilion where guests can be alone, but not lonely, Hilton Garden Inn is the brand guests can count on to support them on their journey to success. Hilton Garden Inn is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com. If you know how to offer an exceptional Guest experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Hilton Garden Inn. What will I be doing? As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotelÆs continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation * Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward * Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly * Ensure compliance with Hilton standards * Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns * Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue * Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events * Complete audit procedures, as needed * Recruit, interview and train team members Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.