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Guest Service Manager_Salary

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POST DATE 9/17/2016
END DATE 10/9/2016

Hampton Inn & Suites Chicago-Downtown Chicago, IL

Chicago, IL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Corporate Overview: Founded in 1985, First Hospitality Group, Inc. is a nationally recognized hotel management company providing management, acquisition, development and receivership services to a variety of hotels. Our portfolio includes more than 55 properties and 16 major hotel brands including Hilton, Marriott, IHG, Hyatt and Carlson. Headquartered in the Chicago area, we concentrate our business prospects in key markets in the Midwest spanning our business in major cities across 10 states. Our Company is dedicated to putting people first. FHGs strong and engaging culture creates a high-level experience for associates and guests alike. We look for service super stars to join our team and support our commitment to excellence. Position Summary: We seek a positive, service-oriented, energetic and self-motivated Guest Service Manager to join our team. The Guest Service Manager will work closely with the hotels front office team. Responsibilities include but are not limited to: * Managing the day to day operations of the entire Front Office * Managing rooms * Scheduling and training staff * Coaching & counseling * Ensuring the highest levels of guest satisfaction are in compliance with company standards. * Resolving customer complaints * Anticipating potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance * Liaise with Front Office staff to discuss and implement strategies to continually improve customer satisfaction, occupancy levels and revenues.