Guest Service Representative/Account Representative

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POST DATE 9/10/2016
END DATE 10/10/2016

Oakwood Worldwide Redwood City, CA

Redwood City, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)


FULL TIME EXCITING OPPORTUNITY! Oakwood Worldwide is looking for a bright, highly organized, and energetic individual to join our team as a Guest Service Representative/Account Representative at our upscale property in the Redwood City area where residents will enjoy resort-class amenities including a full-service athletic club, clubroom and concierge. In this role, you will represent Oakwood and deliver our Golden Touch level of customer service every time a guest enters the lobby. Dont miss out on an opportunity to work with a great team in a collaborative, fast paced environment with strong growth potential! ***SCHEDULE: TUESDAY - SATURDAY: 9:00AM - 6:00PM*** WHAT YOU WILL BE DOING * Faxing or emailing all reservation paperwork to contact and/or end user on a daily basis. * Completing all reservation paperwork on a daily basis * Authorizing credit cards and sending reservation confirmations after all paperwork is complete on a daily basis * Auditing all final paperwork for correct signatures and correct intent to vacate dates * Updating reservations software with correct payment and contact details for all current guests * Following up on all pending paperwork on a daily basis * Answering phones and entering work order requests * Display positive and energized personality and behaviors that demonstrate a can-do attitude * Assist residents with billing inquiries * Process bank deposits, resident refunds, referrals and utility bills WHAT YOU MUST HAVE 2+ years experience in an Administration and Organizational environment Some accounting experience Professional verbal and written communication MS Word, Excel, and Outlook ABOUT US Oakwood Worldwide is the worlds largest provider of high-quality furnished and unfurnished accommodations. Our company is staffed by bright, organized and dependable people driven by a common company goal: to help us accomplish great things through exemplary customer service to our clients and to our peers. Oakwood is actively expanding and this new position will join our team at our latest property acquisition in the Redwood City area. This is a fantastic opportunity to join a company renowned for delivering world-class service to our internal and external clients alike. BENEFITS WE OFFER Oakwood Worldwide offers a very competitive compensation and benefits package. Along with competitive salary, the company offers medical, dental, vision, short and long-term disability insurance, tuition reimbursement, flexible spending accounts, paid vacation and sick leave, paid holidays, and a 401(k) plan.