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Guest Service Supervisor

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POST DATE 9/17/2016
END DATE 10/17/2016

M&R Hotel Management Roslyn, NY

Company
M&R Hotel Management
Job Classification
Full Time
Company Ref #
hc.269349
AJE Ref #
576209022
Location
Roslyn, NY
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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M&R Hotel Management is currently looking for a dynamic individual to join their team at the Holiday Inn Express Roslyn, this person will assist guests efficiently, courteously and professionally in Front Desk related functions. while maintaining high standards of service, and hospitality.He/She will perform assigned tasks such as scheduling, and ensuring that all GSAs are maintaining high levels of customer service. Provide the highest quality of service to the customer at all times. Check guests in and out efficiently and in a friendly manner. Handle guest mail and messages per established procedures. Develop a thorough knowledge of hotel staff, room locations room rates, amenities and selling strategies. Take reservation requests efficiently. Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handles special requests. Monitor room availability and offer GM assistance in yield management and restrictions. Handle safe deposits by guests per established procedures. Keep lobby and desk area clean and presentable. Have a thorough knowledge of emergency and security procedures. Offer and properly handle requests for wake up calls. Know how to clean guestrooms to standards. Open and close shift, make cash drops. Ensure all credit cards, cash and change funds are balanced throughout each shift. Inform management of any guests or systems related complaints or problems. Communicate with incoming staff and management by logging pertinent information in the pass on log. Keep maintenance informed of all maintenance needs. Pass on guest lost and found inquiries to management or Housekeeping Manager. Must wear proper uniform and nametag at all times in accordance with the Standards of Appearance. Prepare daily deposits, comparing deposited monies to funds reported at desk, and follow up on any discrepancies. Must be able to cover any call-off shift as per proper chain of command. Perform other duties as assigned by management, of which employee is capable.