Guest Services Agent - Ambassador Overnight

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POST DATE 9/14/2016
END DATE 10/13/2016

Conrad Hotels & Resorts Chicago, IL

Company
Conrad Hotels & Resorts
Job Classification
Full Time
Company Ref #
hc.6F37526718959094
AJE Ref #
576174304
Location
Chicago, IL
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

The Ambassador of the Guest Services Department with Conrad Hotels and Resorts is responsible for Checking in/out guests, assign rooms, issue room keys, and collect guest payments and billing information. Transporting and storing of hotel guest luggage, processing incoming and outgoing electronic communications and guests requests, opening doors, hailing taxicabs, and greeting guests in the hotel continuing effort to deliver outstanding guest service and financial profitability. What will it be like to work for this Hilton Worldwide Brand? At Conrad Hotels & Resorts, smart luxury is at the core of everything we do. At each location, spanning five different continents including some of the worldÆs greatest gateway cities and most sought-after destinations, luxury begins with the individual. We offer our guests one-of-a-kind experiences with sophisticated, locally inspired surroundings. Service thatÆs more than personal, itÆs intuitive. And connections to people and places around the corner, and halfway around the world. We are the destination of a new generation of global travelers for whom life, business and pleasure seamlessly intersect. Conrad Hotels & Resorts is one of Hilton WorldwideÆs ten market-leading brands. For more information visit www.hiltonworldwide.com. If you understand how to provide smart luxury and one-of-a-kind experiences, you may be just the person we are looking for to work as a Team Member with Conrad Hotels & Resorts. What will I be doing? The Ambassador of the Guest Services Department with Conrad Hotels and Resorts is responsible for Checking in/out guests, assign rooms, issue room keys, and collect guest payments and billing information. Transporting and storing of hotel guest luggage, processing incoming and outgoing electronic communications and guests requests, opening doors, hailing taxicabs, and greeting guests in the hotel continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her * Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards * Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries * Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy * Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner * Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction * Receive, input, retrieve and relay messages to guests * Assist guest with luggage at arrival and departure * Assist guest at arrival at hotel entrance * Answering all incoming calls directed to the communication center and transfer to appropriate areas Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.